Privacy Policy

ImmoTrack Online respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase any of our products or services. Please read this Privacy Policy carefully. By using the Website, you consent to the data practices described in this policy.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988, which govern the way we collect, store, use, and disclose personal information in Australia.

1. Information We Collect

We may collect the following types of personal information from you:

a. Personal Information

• Your name
• Contact information (email address, phone number, physical address)
• Billing and payment details

b. Non-Personal Information

• Your IP address
• Browser type
• Interactions on our website (e.g., which pages you visit)
• Cookies and similar tracking technologies (subject to your cookie preferences)

c. Location Data

For GPS functionality, our Tracking Services collects location data related to your tracked vehicles, in addition to:

• Immobiliser Status
• Vehicle speed
• Additional vehicle state data as per your installation (e.g., coolant temperature, OBD error codes)

2. How We Collect Your Information

We collect personal information through different channels, including but not limited to:

• When you purchase products from us
• When you contact us via email, phone, or our contact form
• When registering or creating an account via our Payment Processor or Tracking Service website
• Automatically via cookies or analytics tools when you browse our Website

3. Use of Information

We collect and use your personal information to:

• Process transactions and deliver physical products
• Perform customer service, including responding to inquiries and troubleshooting
• Improve your online experience and customise the Website to match your interests
• Send you updates, services, promotions, or other marketing material (subject to your opt-in consent)
• Comply with legal obligations, including Australian consumer protection and taxation laws
• Monitor the security of our systems and prevent fraud or unlawful activity

4. Disclosure of Information

We may disclose your personal information to:

• Our Delivery services (e.g. Australia Post), and payment gateways necessary to complete your purchases
• Regulatory authorities or legal entities if required by applicable laws
• Other parties with your express consent or at your direction

We do not sell your personal information to any third-party organisations.

5. Data Security

We take reasonable steps to ensure your personal information is protected against loss, misuse, unauthorised access, alteration, and disclosure. This includes secure servers, encrypted payment mechanisms, and strict internal digital protocols.

While we strive to protect your personal information, please note that no method of transmission over the internet is 100% secure. You are responsible for safeguarding the credentials and passwords associated with your user account.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse Website traffic, and improve product offerings. Cookies may collect data such as:

• Your device type
• IP address
• Pages visited on our Website

You may disable cookies in your browser settings; however, certain functionality on the Website may become unavailable.

7. Third-Party Services and Apps

Our Website may be integrated with third-party platforms or apps that are necessary to provide payment services. These third parties have their own privacy policies, and we are not responsible for their practices. We recommend reviewing the privacy policies of these third-party services for more information.

8. Cross-Border Data Transfers

Related to payment processing only, your information may be stored or processed outside Australia (e.g., on servers located overseas). We take reasonable steps to ensure that any outsourced service provider complies with similar protections under Australian privacy laws. However, you acknowledge that privacy laws in jurisdictions outside Australia may differ from those applicable in Australia.

All GPS tracking data and your account details related to GPS tracking is hosted in, and remains within, Australian borders.

9. Accessing, Updating, and Deleting Personal Information

You have the right to access your personal information, request corrections, or seek deletion by contacting us. Subject to legal requirements, we will promptly comply with reasonable requests and advise if any restrictions apply.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.

11. Complaints and Contact Information

If you believe there has been a breach of the Australian Privacy Principles (APPs) or if you have general questions about this Privacy Policy, please contact us at:

ImmoTrack Online
Email: privacy@immotrack.online

We will investigate your complaint and respond to you in writing within a reasonable timeframe (usually 10 calendar days). If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).